Return policy
Cancellation
We accept cancellations of an order before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped. Returns (if applicable) We accept returns of products. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a purchase receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will be charged for shipping costs only once (including returns); no restocking fee is charged for returning a product to consumers. Refunds (if applicable) Once we receive and inspect your return, we will notify you by email about the receipt. We will also inform you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days. Late or Missing Refunds (if applicable) If you haven’t received your refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at service@untyy.com. Please contact our customer service at service@untyy.com to get the return address. If the return is caused by the consumer, the consumer should bear the shipping costs. The exact cost depends on the express company you choose. If the received goods are damaged or incorrect due to our fault, the consumer is not required to bear the shipping costs for this reason. If the return is caused by the consumer, the consumer is responsible for the shipping costs. The specific fee should be based on the express company you choose. If the goods are damaged or incorrect due to our fault, the consumer is not obligated to bear the shipping costs for this reason.
We accept cancellations of an order before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped. Returns (if applicable) We accept returns of products. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a purchase receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will be charged for shipping costs only once (including returns); no restocking fee is charged for returning a product to consumers. Refunds (if applicable) Once we receive and inspect your return, we will notify you by email about the receipt. We will also inform you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days. Late or Missing Refunds (if applicable) If you haven’t received your refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at service@untyy.com. Please contact our customer service at service@untyy.com to get the return address. If the return is caused by the consumer, the consumer should bear the shipping costs. The exact cost depends on the express company you choose. If the received goods are damaged or incorrect due to our fault, the consumer is not required to bear the shipping costs for this reason. If the return is caused by the consumer, the consumer is responsible for the shipping costs. The specific fee should be based on the express company you choose. If the goods are damaged or incorrect due to our fault, the consumer is not obligated to bear the shipping costs for this reason.